PRIVACY POLICY

VEDIKHAKIM

Effective Date: 27-06-2026

1. INTRODUCTION

VEDIKHAKIM ("VEDIKHAKIM," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on VEDIKHAKIM.com (collectively, "the Website"), or when you interact with us via phone, WhatsApp, or email.

By using our Website or contacting us through any channel, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect the following types of personal information:

Information you provide directly:

Name, shipping address, billing address

Phone number and WhatsApp number

Email address

Order details and purchase history

Messages and queries sent to us via email, WhatsApp, or phone

Information collected automatically:

IP address, browser type, and device information

Pages visited, time spent on the Website, and browsing behaviour

Cookies and similar tracking technologies (see Section 6)

Information from third-party platforms:

If you purchase through Amazon or Flipkart, those platforms share limited order-related information with us for fulfilment purposes, subject to their own privacy policies.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To process and fulfil your orders, including shipping and delivery

To communicate with you about your order status, tracking, and support queries

To respond to your messages and calls via WhatsApp, phone, or email

To send order confirmations, invoices, and transactional notifications

To improve our Website, products, and customer experience

To run targeted advertising campaigns via Meta (Facebook/Instagram) and Google Ads

To detect and prevent fraud, chargebacks, and misuse

To comply with legal and regulatory obligations under Indian law

4. SHARING YOUR INFORMATION

We do not sell your personal information to any third party. We may share your data with the following categories of partners solely for operational purposes:

Logistics and courier partners (such as  Shiprocket, Delhivery, BlueDart) — to deliver your orders

Payment gateway providers — to process your transactions securely

Zoho commerce  — our e-commerce platform that hosts and operates VEDIKHAKIM.com

Meta Platforms (Facebook/Instagram) — for advertising and remarketing via Meta Pixel

Google LLC — for advertising and analytics via Google Ads and Google Analytics

WhatsApp (Meta) — for customer communication

Legal authorities — if required by law, court order, or government regulation

All third-party partners are required to handle your data in accordance with applicable data protection laws.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including for order records, GST and accounting compliance, and legal obligations. Typically:

Order and transaction data is retained for a minimum of 7 years as required under Indian tax laws.

Customer communication records (email, WhatsApp) are retained for up to 2 years.

You may request deletion of your data by writing to us at vedikhakim@gmail.com, subject to our legal retention obligations.

6. COOKIES AND TRACKING

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and for advertising purposes. Specifically:

Zoho commerce cookies: used for cart functionality, session management, and checkout.

Meta Pixel: tracks your activity on our Website to serve you relevant ads on Facebook and Instagram, and to measure the effectiveness of our campaigns.

Google Analytics and Google Ads tags: track website traffic, user behaviour, and ad performance.

WhatsApp: if you interact with us via WhatsApp, Meta may process your data per its own privacy policy.

You can control cookie settings through your browser. Disabling cookies may affect certain features of the Website.

7. YOUR RIGHTS

As a user, you have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal data, subject to legal retention requirements

Withdraw consent for marketing communications at any time

Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, contact us at vedikhakim@gmail.com

8. CHILDREN'S PRIVACY

Our Website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately at najmunnesa102@gmail.com and we will take steps to delete it.

9. SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Our Website is hosted on zoho commerce, which maintains industry-standard security certifications including PCI-DSS compliance for payment data.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

10. THIRD-PARTY PLATFORMS

VEDIKHAKIM products are also listed on Amazon India , Flipkart etc. Purchases made on those platforms are governed by their respective privacy policies. We are not responsible for how those platforms collect, use, or store your data.

Links on our Website to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites.

11. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, any concerns, data requests, or grievances regarding your personal information can be directly addressed to us:

Proprietor / Grievance Contact: Najmunnesa

Address: M2, Gulshan Colony, West Chowbagha Road, Kolkata, West Bengal - 700100, India.

Email: vedikhakim@gmail.com

Response Time: We endeavor to acknowledge any recorded grievance within 48-72 hours.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Website after any changes constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically.

13. CONTACT US

For any questions, concerns, or requests related to this Privacy Policy, please contact us:

VEDIKHAKIM

Registered Office:M2 Gulshan Colony West Chowbagha Road Kolkata 700100 , India

Email: vedikhakim@gmail.com

Phone: 8240066956

Support Hours: Monday – Saturday, 10:00 AM – 5:30 PM IST